Buyer Protection:

Oneshop360.me has a “Buyer Protection Program” which seeks to assist buyers to ensure their purchase is protected against fraud by any sellers on the Site. If a buyer has purchased an item by way of any of the Oneshop360.me Safe Pay (as : Telr payment gateway) processes and never received it or received an item worth significantly less in value compared to what was described by the seller, the buyer may seek protection under the Buyer Protection Program. The Buyer Protection Program involves reimbursement by Oneshop360.me to the buyer of the value of the item only. To be eligible under the Buyer Protection Program a buyer needs to file a complaint with Oneshop360.me within 48 hours of receiving (or not receiving) the relevant item. Oneshop360.me will investigate the matter and if it has been determined (by Oneshop360.me in its sole discretion) that the seller has intentionally defrauded the buyer in relation to the item for which Oneshop360.me has reimbursed the buyer, Oneshop360.me may limit, suspend or withdraw the seller’s access to the Site and/or the seller’s membership and Oneshop360.me may charge the seller for Oneshop360.me’s costs in reimbursing the buyer and for any handling and shipping (in accordance with the Fees & Credit Policy) . Oneshop360.me reserves the right to take such further steps as it considers necessary including without limitation legal action. You acknowledge and agree that if any item returned to Oneshop360.me by a buyer is illegal or otherwise unlawful that Oneshop360.me may in its sole discretion destroy the item or take any other steps as it considers necessary.
Shipping fees for returned Items :

Return item due to Seller’s Fault (Item is not as described – item defective … etc.)

  • If the buyer claimed Within the 15 Days of the date of delivery
    -Oneshop360.me pays the Delivery Shipment Fees
    -Seller Pays the Return Shipment Fees
    -In case the submitted return request by customer is not approved by   Oneshop360.me and the customer rejected to receive back the unit,  Oneshop360.me has the right after 60 days from customer’s rejection date to dispose the item.
  • If the buyer claimed after the 15 Days of the date of delivery ( *Only if returned approved )
    – Buyer pays the Delivery Shipment Fees
    – Seller Pays the Return Shipment Fees
    – In case the submitted return request by customer is not approved by Oneshop360.me and the customer rejected to receive back the unit, Oneshop360.me has the right after 60 days from customer’s rejection date to dispose the item.

Return item due to Buyer’s Fault (* Item in the original state & condition when purchased and received , Only if returned approved )

  • If the buyer claimed within the 15 Days of the date of delivery.
    -Oneshop360.me pays the Delivery Shipment Fees
    -Oneshop360.me Pays the Return Shipment Fees
  • If the buyer claimed after the 15 Days of the date of delivery (* Only if returned approved )
    -Buyer pays the Delivery Shipment Fees
    -Buyer Pays the Return Shipment Fees
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